ISP Consulting

Our first consulting client was a regional ISP. Today, solving problems for ISPs continues to be an integral part of our consulting business. We are comfortable working with your existing staff in whatever capacity provides you the most value. Here are some of the ways we have worked with our clients:

Tier-2 technicians resolving all problems located by your front-line customer support representatives. This works well for smaller ISPs who do not have work for a full-time tier-2/3 technician.
Tier-3 technicians working with existing tier-2 techs to solve the "hard problems".
Emergency-only support, when something goes wrong.
Migration and upgrade planning and assistance. Smaller ISPs technicians may only do one or two migrations or upgrades a year. We do them all the time and have significant experience in decreasing their impact to customers.
Increased leverage. Because our staff is always keeping on top of the latest security announcement and doing backup audits, we can remove these burdens from your already busy staff. We offer inexpensive plans for doing these common tasks, allowing your staff to concentrate on other duties.
Vacation backup. We have staff available 24 hours a day, 365 days a year to help with your problems. Businesses with one technician can now allow them to go on vacation.

We have procedures developed with Fortune 500 companies to prevent problems before they happen. Some consultants seem to like to be "heroes" by putting band-aids on problems and then rushing to the rescue when it breaks again. We work with you to determine the appropriate response to problems and can implement systems to ensure the same problem doesn't happen over and over. Our experience also allows us to prevent many common problems before they happen.

Are your customers unhappy because their e-mail is down again? You definitely need to talk to us.

We have experienced staff available for our clients at all times of the day and night, every day of the year. Smaller and regional ISPs can gain the experience of having a team of senior-level system and network administrators available when needed, without the expense of adding one or more senior-level staff-members.

We are happy to work in a way which best suits you and your staff's needs. We have no problems with working with your existing technicians and training them on how to do the work again in the future if needed. We have a number of tools for allowing us to collaborate with your staff remotely.